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221 East Adams Street, Jacksonville, FL 32202 Phone: (904) 354-7989    Fax: (904) 354-7922

Training

Mulholland Investigation and Computer Forensics provides training in a variety of areas related to the security industry

Training is available for corporate security or information technology personnel, as well as First Responder training for law enforcement.

Computer Forensics

Although the word “forensics” has become commonplace, particularly among television producers,  most people today are not familiar with the definition. Forensics, when utilized in reference to legal terminology refers to the scientific gathering of specific evidence in such a manner that the evidence collected is replicatable. When evidence rises to this standard it is routinely admissible in legal proceedings. As our society evolves into a digital age the gathering of digital evidence, commonly referred to as Electronically Stored Information, (ESI) is becoming essential in claims investigations. Our course will provide insight into the dynamics of gathering Electronically Stored Information in a forensically sound manner. We will provide multiple notable cases where such evidence resulted in controverting claims.

Improving Surveillance Results

The adage, “a picture paints a thousand words” which has many alleged origins, is frequently used in reference to the valuable claims investigation tool of surveillance. When performed professionally, surveillance can assist claims professionals make informed decisions regarding the manner of proceeding with a variety of claims. This course will provide insight into the methods claims professionals can utilize to improve the results derived from surveillance assignments. The attendees will be instructed on the benefits of integrating social media into their surveillance assignments. Constraints encountered by investigators will be illustrated, as well as, the setting of reasonable expectations when assigning surveillance.

Investigative Ethics

Although the topic may be considered an oxymoron, the professional adjuster and investigator must be aware of practices that will be deemed to be unethical. As the practice of alleging “bad-faith” in claims handling becomes more prevalent, adjusters must be keenly aware that claims investigations will be meticulously scrutinized for ethical lapses. This course will reinforce the provisions of the administrative code requiring the ethical and thorough investigating of all claims. In addition, examples will be provided of unethical and illegal claim investigation practices. References to the ethical use of social media are highlighted.

Kinesic Interviewing  

Claims professional often rely on their gut feeling or intuition when faced with determining if an insured,  claimant, witness, or other involved party, is being truthful in their account of a claim. Although there is no universally accepted scientific method of determining truthfulness, there are widely accepted techniques that enable a person conducting an interview to recognize deception. This course will provide insight into interviewing skills that will enable claims professionals to recognize mannerisms, phrases and common practices among persons intent on providing less than truthful accounts of an event or circumstance.

Social Media as Evidence

Whether we are pleased or not social media has become a preferred means of communication, particularly among the younger generation. The statistics are staggering, as are the speed and volume of digital communications. As with all technological advances there are pitfalls. Social media has given rise to the banning of texting & driving, mandatory hands-free cell phone conversations while driving, etc. This deluge of social media has required modification and creation of legal statutes and protocols. This course will explore means of collecting , authenticating and preserving material gleaned from social media, to be used as evidence. Case citations and illustrations will be provided.

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